Running a Shopify store means handling many tasks, and customer messages can arrive faster than you can respond. Answering the same questions repeatedly, often late at night, can feel like a never-ending job. It takes time away from other work or even just resting.
I’ve experienced this myself. Managing all the conversations of shipping or product queries manually can slow things down and leave you hoping for an easier option.
That’s why I explored AI chatbots. These tools manage common questions, guide customers through orders, and remind shoppers about items left in their carts. They operate automatically, helping you save time and ease some of the pressure, while still providing your customers with reliable support.
In this blog, I’ll share some of the best AI chatbots for Shopify integration, including the one I recommend most, along with practical tips and tools to help you handle your store more effectively.
Let’s look at useful options to help you support your customers without adding extra work.
📝 Key Notes on our Research Process (for Transparency)
- Tested AI chatbots with pricing from free to $900/month
- Spent over 80 hours testing live chat and AI features
- Analyzed Shopify integration, setup process, and customer support quality
- Reviewed official documentation, user forums, and merchant feedback extensively
- Tested compatibility with Klaviyo, Gorgias, and other Shopify apps
Most Popular AI Chatbots For Shopify Integration
- Tidio: All-in-One Live Chat and AI Chatbot for Small & Medium Businesses
- Gorgias: AI Helpdesk Focused on Shopify Automation
- Jotform AI Chatbot: Easy Integration & Automated Support
- Rep AI: ChatGPT-Powered Sales Chatbot for Shopify
- Gobot: AI Chatbot with Guided Shopping Quizzes
1. Tidio: All-in-One Live Chat and AI Chatbot for Small & Medium Businesses
Tidio is a customer service platform that combines live chat and AI chatbot features, aimed mainly at small and medium-sized businesses to engage visitors, answer common questions automatically, and increase sales.
When I tested Tidio, I noticed its chat widget was simple and light, letting me start chatting with visitors quickly. The Lyro AI chatbot handled a large share of common questions on its own, which saved me effort.
I set up automation flows easily with the flow builder, and the canned responses sped up my replies. Visitor tracking showed which pages users were on, so I could decide when to reach out. The multi-channel inbox made it easy to manage messages from various platforms in one place.
Tidio supports several languages including English, German, French, Italian, Portuguese (Brazil), Spanish, and Russian, giving businesses access to a wider group of customers.
✅ Pros
❌Cons
- Easy to set up and use
- AI bot handles 70% chats
- Real-time visitor tracking
- Multi-channel inbox support
- Free plan available
- Limited advanced AI control
- Some features behind paywall
- No 24/7 live support
✅ Pros
- Easy to set up and use
- AI bot handles 70% chats
- Real-time visitor tracking
- Multi-channel inbox support
- Free plan available
❌Cons
- Limited advanced AI control
- Some features behind paywall
- No 24/7 live support
How Much Does Tidio Cost?
Tidio offers a free plan with live chat for 50 users and basic chatbot flows. Paid plans start at $29/month, adding more conversation limits, chatbot automation, analytics, and no branding.
The Lyro AI chatbot plan costs $39/month, including AI chatbot conversations (up to 200 per month), website scraper, and Shopify actions.
Best Subscription Plan Recommended for Tidio
In my testing, the $29/month plan offers a good mix of core features, automation, and visitor insights. Upgrade to the Lyro AI plan only if you want additional AI chats and deeper Shopify automation.
Stand Out Feature of Tidio:
One helpful feature I tried was Lyro’s website scrapper, which allows the chatbot to pull product and order information automatically during chats. This helps deliver faster, more accurate answers without manual input.
Should You Use Tidio ?
Tidio is a good choice if you want a mix of live chat and basic AI tools for a small or medium store. Keep in mind, advanced AI settings and full-time customer support require higher plans.
Tidio is recommended for 👍
Not recommended for 👎
- Small to medium Shopify stores
- Users needing basic auto chat replies
- Businesses requiring multi-language support
- Large stores needing full AI control
- Those requiring 24/7 live support
- Shops wanting deep AI customization or integrations
Tidio is recommended for 👍
- Independent musicians seeking commission-free sales
- DJs needing quick professional website setup
- Artists prioritizing simplicity over customization options
not recommended for 👎
- Musicians requiring extensive design customization control
- Artists needing complex third-party tool integrations
- Users wanting advanced e-commerce features
2. Gorgias: AI Helpdesk Focused on Shopify Automation
Gorgias is a helpdesk platform designed to bring customer conversations from multiple channels into Shopify. It combines email, chat, social media, and SMS messages in one place and uses AI to manage order updates, refunds, and subscriptions automatically.
This allows support teams to reply faster and address more complex issues. The platform is favored by small and growing businesses thanks to its strong Shopify features and easy setup.
When I reviewed Gorgias, connecting it to Shopify was quick and straightforward. I noticed the AI agent could handle regular tasks like canceling orders or sharing shipping updates on its own, saving me time.
Its ticket system kept customer requests organized within Shopify’s admin, which helped with daily work. The unified inbox meant I didn’t have to jump between different apps to check messages.
✅ Pros
❌Cons
- Connects directly with Shopify
- Automates common support requests
- Handles email, chat, SMS, social
- AI manages order and refund tasks
- Well-rated by Shopify users
- Pricing rises with ticket use
- Supports English only
- No live chat outside Shopify
✅ Pros
- Connects directly with Shopify
- Automates common support requests
- Handles email, chat, SMS, social
- AI manages order and refund tasks
- Well-rated by Shopify users
❌Cons
- Pricing rises with ticket use
- Supports English only
- No live chat outside Shopify
How Much Does Gorgias Cost?
Plans begin at $10/month, with 50 tickets and 3 agents. The Basic plan at $60/month offers unlimited agents and 300 tickets. Pro and Advanced plans provide more tickets and automation, priced up to $900/month.
Best Subscription Plan Recommended for Gorgias
From what I saw, the Basic plan at $60/month fits most stores well. It allows multiple agents and enough tickets for growing teams. Larger operations needing more support and automation should consider the higher plans.
Stand Out Feature of Gorgias:
A standout feature in my testing was the AI Agent’s ability to respond to tickets in your brand’s voice and automatically handle actions like canceling orders. This cut down response times significantly.
Should You Use Gorgias ?
Gorgias is a good fit if you want a helpdesk tightly linked to Shopify that handles regular support tasks automatically. Keep in mind it only works in English and costs may increase with ticket amounts.
Gorgias is recommended for 👍
Not recommended for 👎
- Shopify stores needing unified inbox
- Teams seeking support automation
- Businesses handling multiple channels
- Those needing multi-language help
- Shops with limited budgets
- Users wanting live chat outside Shopify
Gorgias is recommended for 👍
- Shopify stores needing unified inbox
- Teams seeking support automation
- Businesses handling multiple channels
not recommended for 👎
- Those needing multi-language help
- Shops with limited budgets
- Users wanting live chat outside Shopify
3. Jotform AI Chatbot: Easy Integration & Automated Support
Jotform AI Chatbot is an AI-powered chatbot designed to give 24/7 customer support for Shopify stores. It handles common questions about orders, shipping, and products automatically, helping to reply to customers faster without needing constant human help.
The chatbot learns from your store’s data and can be adjusted before going live to ensure accurate answers. It supports multiple languages and connects with various platforms for workflow tasks.
As I explored Jotform AI Chatbot, linking it with Shopify was quick. The chatbot started answering common questions right away, which saved me effort. Training the AI was simple, and the interface was clean and easy to understand.
During my testing, it handled FAQs and order-related questions well, so I didn’t have to intervene often.
✅ Pros
❌Cons
- Free plan available
- Simple Shopify setup
- Supports several languages
- Includes call and SMS options
- Clear, easy interface
- AI can give wrong answers
- Limited control over AI training
- Few user reviews
✅ Pros
- Free plan available
- Simple Shopify setup
- Supports several languages
- Includes call and SMS options
- Clear, easy interface
❌Cons
- AI can give wrong answers
- Limited control over AI training
- Few user reviews
How Much Does Jotform AI Chatbot Cost?
Jotform’s free plan includes 5 chatbots and 100 conversations monthly. Paid plans start at $39/month, increasing chatbots and conversations, up to $129/month. Plans include minutes for calls, SMS, and knowledge base size.
Best Subscription Plan Recommended for Jotform AI Chatbot
The $39/month Bronze plan is a good choice for most small and medium stores. It offers enough chatbots and conversations, plus phone call support for growth.
Stand Out Feature of Jotform AI Chatbot:
One standout feature is the voice call and SMS support, allowing you to contact customers beyond just chat. It also integrates with tools like Google Calendar and Slack, helping with managing customer tasks
Should You Use Jotform AI Chatbot ?
This chatbot suits those who want an easy start with AI chat, SMS, and call support. Though it works well, the AI may still need some training to avoid mistakes.
Jotform AI Chatbot is recommended for 👍
Not recommended for 👎
- Small to medium Shopify stores
- Users needing voice & SMS support
- Those wanting simple AI setup
- Users needing fine AI control
- Businesses with very high chat volume
- Stores requiring wide-scale support
Jotform AI Chatbot is recommended for 👍
- Small to medium Shopify stores
- Users needing voice & SMS support
- Those wanting simple AI setup
not recommended for 👎
- Users needing fine AI control
- Businesses with very high chat volume
- Stores requiring wide-scale support
4. Rep AI: ChatGPT-Powered Sales Chatbot for Shopify
Rep AI is an AI chatbot designed to help Shopify stores turn visitors into buyers by answering questions, suggesting products, and guiding shoppers through their purchase.
It uses Behavioral AI to approach visitors at the right moment and Conversational AI (ChatGPT-based) to handle both sales and support chats. Setting it up only takes about 10–15 minutes. You can customize the chatbot’s look and voice, and it connects with popular Shopify apps like Gorgias and Klaviyo.
As I experimented with Rep AI, I was able to start engaging visitors almost immediately. It responded well to customer questions and offered product suggestions relevant to their needs.
I noticed that over time, the chatbot adjusted to my store’s way of speaking, making interactions feel more natural rather than robotic.
✅ Pros
❌Cons
- Quick Shopify setup
- AI targets visitor behavior
- Natural ChatGPT conversations
- Customizable look and voice
- Connects with popular Shopify apps
- Higher cost for small stores
- Only supports English
- Extra visitor charges apply
✅ Pros
- Quick Shopify setup
- AI targets visitor behavior
- Natural ChatGPT conversations
- Customizable look and voice
- Connects with popular Shopify apps
❌Cons
- Higher cost for small stores
- Only supports English
- Extra visitor charges apply
How Much Does Rep AI Cost?
Rep AI is free to install with 100 visitors included monthly. Paid plans start at $99/month for 10,000 visitors, with $12 charged per additional 1,000 visitors. Higher plans go up to $350/month for 50,000 visitors and support more products.
Best Subscription Plan Recommended for Rep AI
From my testing, the $99/month Starter plan offers enough capacity and features for most growing stores. Only select higher tiers if your visitor numbers are much larger.
Stand Out Feature of Rep AI:
What caught my attention was how the chatbot matched the brand’s voice during conversations. Its personalized product suggestions felt real, helping customers feel understood rather than handled by a machine.
Should You Use Rep AI ?
Rep AI is a strong option when you want a chatbot that actively supports sales and customer questions. Keep your scale in mind, as pricing rises with visitor count, and language support is currently limited to English.
Rep AI is recommended for 👍
Not recommended for 👎
- Medium to large Shopify stores
- Stores focused on sales chatbot use
- Businesses using apps like Gorgias
- Small merchants on a budget
- Non-English speaking stores
- Shops with low visitor traffic
Rep AI is recommended for 👍
- Medium to large Shopify stores
- Stores focused on sales chatbot use
- Businesses using apps like Gorgias
not recommended for 👎
- Small merchants on a budget
- Non-English speaking stores
- Shops with low visitor traffic
5. Gobot: AI Chatbot with Guided Shopping Quizzes
Gobot offers an AI chatbot that helps Shopify stores convert visitors by guiding them through quizzes tailored to their preferences. This chatbot combines quiz-based product suggestions with automated support to reduce the workload on customer service teams.
It answers common questions and collects customer data for marketing tools like Klaviyo. The quiz designs can be customized, and it integrates with popular Shopify tools.
When I started testing Gobot, I realized it took some time to get familiar with the interface compared to other apps. But once I understood the quiz builder, it became clear how powerful the quizzes are in engaging visitors and pointing them to products that fit.
I was able to automate many repetitive questions about policies, freeing up valuable time. I also liked how quiz data fed directly into Klaviyo, making marketing follow-ups easier.
✅ Pros
❌Cons
- Quizzes effectively guide shoppers
- Automates common support questions
- Syncs with email marketing tools
- Allows quiz design changes
- Free plan with 5,000 engagements
- Setup may be challenging
- Support response could improve
- Mainly supports English
✅ Pros
- Quizzes effectively guide shoppers
- Automates common support questions
- Syncs with email marketing tools
- Allows quiz design changes
- Free plan with 5,000 engagements
❌Cons
- Setup may be challenging
- Support response could improve
- Mainly supports English
How Much Does Gobot Cost?
Gobot offers a free plan allowing up to 5,000 engagements. Pricing for paid plans and full chatbot setup is available on request. All charges are in USD and scale with use.
Best Subscription Plan Recommended for Gobot
Based on my experience, the free plan is great to start with for small and medium stores wanting to explore quizzes. For those needing help with setup, the paid managed service might be best.
Stand Out Feature of Gobot:
The guided shopping quizzes stood out during my trial. They ask personalized questions to narrow down suitable products and send all this information to Klaviyo for precise marketing efforts
Should You Use Gobot ?
Gobot is suitable if you want to combine quizzes with chat support. Be ready for some complexity during setup, and note that support response times could be slow.
Gobot is recommended for 👍
Not recommended for 👎
- Shops needing guided product quizzes
- Users connected with Klaviyo
- Medium-size stores testing chatbots
- Beginners wanting easy setup
- Stores needing fast support
- Multi-language support required
Gobot is recommended for 👍
- Shops needing guided product quizzes
- Users connected with Klaviyo
- Medium-size stores testing chatbots
not recommended for 👎
- Beginners wanting easy setup
- Stores needing fast support
- Multi-language support required
Which is the Best AI Chatbots For Shopify Integration? Our Top Pick 👑
After trying all options, I chose Tidio for my Shopify store. While Rep AI and Gorgias offer powerful features, their costs can quickly add up, especially with growing visitors. Jotform impressed me with voice and SMS options but sometimes gave inaccurate replies. Gobot has useful quizzes but took longer for me to learn.
Tidio stood out because I could set it up in less than 10 minutes and was chatting with visitors right away. During my tests, the Lyro AI chatbot handled 60-70% of routine questions well enough to save me real time. I also liked the flexible pricing, with a free plan to try and only $29/month for a solid feature set, without visitor-based fees like Rep AI.
The real-time visitor tracking and multi-channel support covering seven languages worked finely for me. Sure, advanced AI customizations are limited, but Tidio offers reliable automation with no fuss, ideal for stores starting with chatbots or wanting simple but effective solutions.
Janez Martin
Janez Martin is an ecommerce enthusiast from Slovenia, specializing in AI tools, the Shopify platform, and dropshipping strategies. She has previously worked as an Ecommerce Solutions Consultant, helping brands streamline operations and scale online. When she’s not exploring new tools or optimizing stores, Janez enjoys taking peaceful evening walks.
